About

Tanpopo No Umi

FAQ

  • Where is the store based?

    Singapore, Singapore

  • Do you accept orders placed outside of the US?

    We sure do!

  • How long will it take to receive my order?

    Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  • VAT/Tax Notice

    Please note that this store will not be collecting or remitting VAT, and it will be your responsibility to pay for any VAT taxes and service fees incurred at your country's customs offices.

    Please understand that import taxes are not the responsibility of this store, and are not included in the item price or shipping cost. Any taxes, charges or fees incurred at the destination country are the customer's responsibility and must be paid to claim your package.

    For packages returned from customs, you will have to:

    1. pay for shipping again to have the package re-sent to you OR

    2. get a refund for your order, minus the original shipping cost.

    By purchasing from this store, you have read, understood and agree to these terms.

    Thank you so much for understanding!

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.